5 Steps to Apply for Energy Assistance in Virginia

Applying for energy assistance can feel overwhelming. With multiple state programs, power company initiatives, and nonprofit options, figuring out where to begin isn’t always straightforward. The good news? Support is closer than you think! Here’s a step-by-step guide to help Virginians like you navigate energy assistance programs with ease and find the initiatives that fit your needs.

1. ‌Choosing the right energy assistance program

   The first step to finding the right energy assistance program is understanding what kind of help you need. Are you struggling with heating bills in the winter, cooling costs in the summer, or an unexpected utility emergency? Depending on your situation, finding the right program can vary.
   Some solutions are offered directly through your utility provider, like Dominion Energy’s PIPP, EnergyShare, and Appalachian Power Co.’s assistance programs like the Neighbor-to-Neighbor”>program, while others are managed through statewide programs with the Department of Social Services (DSS) or CommonHelp.Thinking through the details first can help you find the right program faster. Before you get started, take a moment to ask yourself the following:

   • Do I need help keeping my house cool, warm, or both?
   • Who is my energy provider?
   • Does my energy provider offer assistance programs based on my needs?
   • Does my income or household situation meet program requirements?

2. Gather your important documents

   Once you know which program to apply for, it’s time to gather some paperwork. Most energy assistance programs will ask for:

   • Proof of income: pay stubs or award letters from the past 30 days
   • A current power bill showing you are responsible for the payments
   • Proof of residency or citizenshipHaving these documents handy before you apply will help make the process smoother and avoid delays.

3. ‌Apply through CommonHelp (state programs)

   Virginia’s CommonHelp portal serves as the central hub for state-run programs, including Fuel Assistance, Cooling Assistance, and Crisis Assistance. There are several convenient ways to apply:

   • Online: Complete your application through the online portal.
   • By phone: Call the Enterprise Call Center at 1‑855‑635‑4370.
   • In person or by mail/fax: Find your local DSS office.Each program has application windows, so timing matters. Applying as soon as the window opens gives you the best chance at receiving help. Funds can go quickly, so don’t wait until the last minute to get started.
   • Fuel Assistance: the 2nd Tuesday in October through the 2nd Friday in November
   • Cooling Assistance: June 15 through August 15
   • Crisis Assistance: early January through March 15

   

4. ‌Explore utility-specific options

   In addition to state programs, many power companies also offer their own energy assistance. These programs can help fill in the gaps or provide extra support. Examples include:

   • PIPP (Percentage of Income Payment Program through Dominion Energy): Caps monthly bills based on household income. You can apply through CommonHelp or your local DSS office.
   • EnergyShare: Provides assistance during heating (October to May) and cooling (June to September) emergencies. It’s meant to help in times of crisis; however, there are no strict income limits.
   • Dollar Energy Fund: Offers grants for select utility customers—available on a first-come, first-served basis through their online portal.
   • Neighbor-to-Neighbor (through Appalachian Power Co.): Offers emergency financial support for eligible customers in need.
     • Learn more about Appalachian Power Co.’s extended payment plans and energy efficiency resources that can help reduce long-term utility costs.If you are eligible for both state and utility programs, you may be able to combine benefits to stretch your dollar even further.

5. ‌Find help in your local city or county

   Sometimes the easiest way to get the help you need is right in your backyard. Many cities and counties across Virginia offer local energy assistance programs or resources to support residents in need. Here are just a few examples:

   • Alexandria: Applications are accepted through CommonHelp or at the local DSS office.
   • Charlottesville: Income-qualified residents of Charlottesville can access free weatherization and efficiency upgrades through LEAP (Local Energy Alliance Program).
   • Norfolk: Households earning less than $2,790/month are eligible for crisis and coolinassistance.
   • Greater Richmond Area: The Richmond Department of Social Services offers fuel, crisis, and cooling assistance for eligible households in the city and surrounding counties.
     Your local DSS staff and partner agencies can answer questions about deadlines, eligibility, and required documents, making it much simpler to access the help you need.‌Quick tips for a smooth application
     Getting ready to apply? Take a moment to set yourself up for success:
   • Apply as soon as applications open—funds can run out quickly.
   • Keep all your documents in one place for easy updates.
   • Ask your local DSS or utility company if you’re eligible for multiple programs.
   • Track your application status through CommonHelp to avoid missing follow-ups.

If your situation changes or you need further help, don’t hesitate to reapply or explore additional energy-saving programs and rebates that may be available to you. And, if you have concerns about how your power company is handling your situation, you can reach out to the State Corporation Commission (SCC) to file a complaint and have your issue reviewed—visit the Virginia SCC site and fill out this form.

Learn more about how to make the most out of your energy when you visit ValueYourPower.org